Refund policy

• We’ll pay for all standard shipping costs, charge no restocking fee and accept all returned items when the return is a result of our error.
• Unopened items within 30 days of delivery will receive 100% refund or exchange.
• Opened items within 30 days of delivery will be charged a 10% restocking fee.
• Requires proof of purchase.
• You must call for a return authorization prior to returning any product. Items received without authorization will not be accepted.
• Any items missing from the order must be reported to the company within 5 days of receipt.
• If the return is a result of our error (incorrect item received, defective item, etc.), we will pay for the return shipping costs and send you the correct item.
• If the return is not a result of our error and you ordered the wrong item(s) or simply no longer want the item(s), we will NOT pay for the return shipping costs.
• Once we receive a returned item, we will inspect it to confirm any reported defects and refund the full amount if the reported issues are present.
• If you’re returning an item because you ordered the wrong size or no longer want it, we’ll confirm that the item has not been used upon return and refund the full amount if the item has not been used.
• We will NOT accept returns for used items.

• The one year warranty covers any defects in materials or workmanship, with the exceptions stated below.
• The warranty lasts one year from the date of purchase.
• The warranty does not cover discoloration caused by exposure to sunlight or chemicals.
• Hoss Tools will repair or replace any item that proves to be defective in materials or workmanship. In the event repair is not possible, Hoss Tools will either replace your item with a new item of similar composition and price, or refund the full purchase price of the item — whichever you prefer.
• Contact Hoss Tools at 1-888-672-5536 or custserv@hosstools.com and a representative will take any action necessary to correct problems covered by this warranty.

• Lost items during shipping will be handled through a claim in accordance with the shipper’s policy.
• Packages reported as delivered by the shipping company that are being disputed as such by the recipient will be treated as a dispute between the shipping company and the recipient.
• We will only reship in cases in which we are compensated by the shipping company.

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Occasionally orders are delayed due to high demand or inventory issues. Pre-order items will be separated from your order and sent at the appropriate time. All in-stock items will be shipped immediately.

Domestic Shipping Rates and Estimates

Small orders will be shipped to USPS and larger orders will default to UPS.

Current Shipping Rates
Orders up to $49.99	$4.99
Orders $50.00 - $99.00	$7.99
Orders over $99.00	Free Shipping

 

International Shipping

International shipping is provided by Global Shopex.

We cannot ship seeds outside of the United States.  

Local Pickup

You can skip the shipping fees with free local pickup. Call us with your order at 229-769-3999 and state that you are picking up your order. Pick up hours are between 8 am – 4 pm EST.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have any questions regarding your order, please contact us at custserv@hosstools.com or call 1 (888) 672-5536 with your name and order number, and we will look into it for you.